Warranty

NEOZ Cordless Lamp Warranty

5 years warranty & support

NEOZ warrants the products sold by it to be free from defects in materials and workmanship for a period of five (5) years from the date of purchase.NEOZ shall repair or replace any part which is found to be defective within the warranty period. This warranty extends only to the original purchaser who acquires a new product from Neoz or its authorized resellers. In no event shall NEOZ be liable for any claim made outside the warranty period or for any other claims or damages including but not limited to, claims for faulty design, negligent or misleading advice, incidental or consequential damages or injury to any other person, corporation or entity.

The warranty shall not apply where such repair or parts replacement is required because of accident, neglect or misuse, or where equipment is modified, installed or repaired otherwise than in accordance with NEOZ’s maintenance and servicing instructions, or where any component or accessory not supplied by NEOZ is attached. This warranty does not include consumables such as battery packs or light sources (bulbs). Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one year after the original date of purchase. However, this warranty does not warrant the effective life (length of service) of the battery since the effective life of a battery is primarily determined by the usage patterns and the care taken over the battery’s lifetime.

All claims are limited to the repair or the replacement of the products only and do not include transportation charges.

Les Jardins Warranty

General Warranty

Les Jardins Solar provides a limited one (1) year warranty from date of purchase to the original purchaser of all Les Jardins Solar products that the fixture is free from defects in material and workmanship. This warranty applies under conditions of normal use only. Variations in color and/or finish are natural in wood products and are not covered by this warranty. Les Jardins Solar is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair/modification, or accidental damage of any kind.

For this one year following the date of the original purchase Les Jardins Solar will, at its option, repair, replace, or provide a substitute for any piece or part proven to be defective in material or workmanship unless explicitly stated not to be covered by the warranty.

Any costs for packing and shipping are not covered under this warranty. To receive proper service under this warranty the original purchase receipt or invoice must be presented.